Shipping policy

 

Shipping & Delivery Policy (Digital Products Only)

 


(Updated 2025)

 

 

 

1. General Information

 


Our shop exclusively sells digital products such as e-journals, planners, templates, and downloadable PDF files.

No physical items are shipped.


This policy describes how digital products are delivered after purchase.

 

 

 

2. Delivery of Digital Products

 


Once your payment is completed successfully, you will receive:

 

  • an order confirmation email, and

  • an instant download link to access your digital files.

 


All digital products are delivered electronically only.

No physical shipping, postal delivery, or printed materials will be provided.

 

 

 

3. Access to Downloads

 

 

  • Your digital files are available immediately after purchase.

  • You may download your files multiple times within a reasonable time period.

  • The download link is personal and non-transferable.

    Sharing the link or files with third parties is not permitted.

 


If your download fails or you experience technical issues, we will provide a new link at no additional cost.

 

 

 

4. Technical Requirements

 


To access our digital products, you will need:

 

  • a stable internet connection

  • a compatible device (tablet, smartphone, laptop, or computer)

  • PDF reading software (e.g., Adobe Reader, GoodNotes, Notability, etc.)

 


You are responsible for ensuring that your device and software are compatible with our digital files.

 

 

 

5. Shipping Costs

 


There are no shipping fees for digital products.

All items are delivered electronically.

 

 

 

6. No Physical Shipping

 


Because all products in our store are digital:

 

  • no shipping carriers are used

  • no tracking numbers are issued

  • no physical deliveries are made

 


Any references to shipping in automated Shopify emails may be ignored.

 

 

 

7. Incorrect Email or Download Problems

 


If you entered an incorrect email address at checkout or did not receive your download link, please contact us immediately.


We will resend your purchase to the correct email address once verified.

 

 

 

8. Damaged, Corrupted, or Missing Files

 


If your file:

 

  • is corrupted

  • cannot be opened

  • is missing pages

  • or has any technical issue

 


we will provide a fully working replacement file at no additional cost.

 

 

 

9. No Refunds for Digital Products

 


Because all digital files provide instant access, all sales are final.


Refunds are not available unless:

 

  • you accidentally purchased the same product twice, or

  • the file is technically defective and we cannot provide a working version.

 


(Details are explained in our Refund Policy.)

 

 

 

10. Customer Support

 


For any questions, download assistance, or technical issues, please contact us:


📧 support@pxgraphix.com

Response time: typically within 24 hours (Mon–Fri)

 

 

 

11. Business Information

 


PX Graphix Publisher

Owner: Nafee Al-Hisin

OBM-Hamberger-Platz 3

86899 Landsberg am Lech, Germany


Email: kontakt@pxgraphix.com

VAT ID: DE359821197

Small business regulation (§19 UStG)