Refund policy

 

Refund & Cancellation Policy (for Digital Products)

 


(Optimized for U.S. law + international customers, applicable to digital products)

 

 

 

1. No Right of Withdrawal for Digital Products

 


All products sold through our store are digital downloads (e-journals, templates, planners, PDFs, etc.).

Because digital products cannot be returned, all sales are final.


Once the purchase is completed and the download link is provided, no refunds, cancellations, or exchanges are available.


This policy is standard under U.S. e-commerce law and complies with international digital-goods guidelines.

 

 

 

2. When a Refund May Be Considered

 


A refund may only be issued if:

 

  • The customer purchased the same product twice by mistake,

  • The file is technically defective and we are unable to provide a working replacement,

  • There is another exceptional situation at our sole discretion.

 


Refunds are not offered for:

 

  • Change of mind

  • Wrong expectations

  • Disliking the layout or style

  • Compatibility issues related to the customer’s device or app (e.g., GoodNotes, Notability, etc.)

 

 

 

 

3. Instant Access & Customer Consent

 


By completing your purchase, you acknowledge and agree that:

 

  • Your digital product is available immediately after checkout,

  • You receive instant access,

  • Therefore, your right to withdraw or cancel the purchase expires immediately,

  • You waive any right to request a refund after download delivery.

 


This applies to all countries and regions.

 

 

 

4. Technical Issues

 


If you have technical problems accessing your files, please contact us at:


📧 kontakt@pxgraphix.com


We will ensure you receive working files and help you access your purchase.

 

 

 

5. Contact Information

 


PX Graphix Publishing

Owner: Nafee Al-Hisin

Email: kontakt@pxgraphix.com

Website: https://pxgraphix.com